Frequently asked questions
Appointment must be canceled/reschedule within a 48 hours notice.
Less than 48 hours notice deposit will be loss.
You may reschedule once and have deposit transferred to new date. (Respecting 48 hours notice)
Second attempt reschedules will need a new deposit.
NO SHOW or same day cancelations will result in loss of deposit, NO EXCEPTIONS
Deposits are NON-TRANSFERRABLE
Deposits are NON-REFUNDABLE
15 minutes grace period, anytime after will result in implementation of no-show. New deposit will be required for future appointments.
All touch-ups must be completed within 8-10 weeks after initial session. If touchup is scheduled after time frame an additional fee will be added.
Yearly touch-ups from returning clients must be completed within 12-24 month, do not wait until brows are faded to avoid NEW CLIENT FEE. When brows get too light we need to remeasured bone structured and it will be considered a new client. Do not wait too long!
Foreign Yearly Touch-up please book as a foreign touchup, is a different price due to color correction or other situations. (New shape is not include, booking a New service is required)
There are no promises or guarantees made. Healing depends on your skin and body reaction during healing process. Results can be affected by skin, health, following after care instructions and life style.
Technician will do her best to make sure you are happy with results, however final result CAN NOT BE GUARANTEED.
NO REFUDS, time, material and knowledge are invested in every session, technician will not proceed until you are happy with the shape she designed for you, when she proceeds with the Permanent Makeup procedure is because shape has been approved by client, therefore there is NO REFUNDS.
** WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.